Ordering

Twilight Designs only supply to the trade, we do not sell direct to the public.

Trade customers should first register with us by following the registration option from the Login link. Please ensure you provide an accurate telephone number and email address when registering as we may wish to contact you before activating your account. We will email you when your account has been activated.

Product prices are only shown when logged in. Prices are shown net. VAT, where applicable, is added at Checkout.

Most of our products offer a quantity discount. The discount applies when ordering 3 or more of the same product. Many products offer a further discount when ordering 6 or more of the same product. Applicable discounts are clearly indicated on the product details page. Discounts are applied at Checkout.

There are no P&P charges for UK orders totalling £125.00 (net) or more. All other UK orders incur a P&P charge of £5.95 (+VAT). For non-UK orders please contact us for P&P charges.

Payment may be made by Credit/Debit Card, Cheque/Money Order or Bank Transfer.

If paying by Credit/Debit Card, we will call you for card details.

If paying by Cheque/Money Order, payment instructions will be provided during Checkout. These same instructions will also be included in your order confirmation email.

If paying by Bank Transfer, our bank details will be provided during Checkout. These same details will also be included in your order confimation email.

Your order will normally be dispatched within 2 business days. If there are any periods when you are unable to receive your order then please tell us (you may add any comments about your order during Checkout). We will then attempt to arrange delivery accordingly.

If we anticipate any delay in fulfilling your order we will always contact you advising on expected delivery dates.

After completing your online order you will receive a confirmation email. Please check the details of your order and contact us immediately if any changes are required